Is everything you sell new?
Yes! We are an authorized retailer for the brands we carry and everything we sell is BRAND NEW and FIRST QUALITY.
How much is shipping?
We charge a flat $3.95 for standard shipping.
When will my order ship?
In-stock items typically ship within 1 business days. In some cases it may take slightly longer. To check stock availability please feel to contact us at 1-800-444-9271.
How will my order ship?
The majority of orders shipped via the US Postal Service. Typical time for delivery is 2-5 days after shipment. We also utilize UPS and FedEx ground for some shipments.
Will you notify me when my order ships?
Absolutely! We will send an email with shipping details and tracking information when your order ships.
What do I do if I have a question about my order?
Please contact one of our customer service representatives at 1-800-444-9271 and they will be happy to answer any questions you may have. You can also e-mail us with your questions, if you prefer.
What if I need to return an item?
Returns are easy and we NEVER charge a restocking fee. Please see our Return Policies & Instructions for more information.
What is the difference between 18/8, 18/10 and 18/0 stainless?
The first number refers to the percentage of chromium (18%) and the
second number refers to the nickel (0%, 8% or 10%) that the stainless
metal contains. Chromium is known for its stain resistance, and nickel
is known for the high luster and shine that it gives the pieces. These
superior blends make Oneida stainless easy to care for, saving you both
time and effort. And it's perfectly acceptable for even the most formal
occasions.
Can I mail in my order?
Yes, we will be happy to accept your order by mail. We recommend that
you place the items you would like to purchase in our online shopping
cart and print a copy of the cart page. Please include in your envelope the following items.
- A copy of the printed cart page (or written list of the items you would like)
- Your payment. We accept check, money order or your credit card information. Please do not send cash.
- Please include a phone number and email address (if available).
Mail your order to us at:
FlatwareOutlet
42 N Laser Dr
Pueblo West, CO 81007